Valley Fulfillment – Terms of Service
Welcome to Valley Fulfillment (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and any related tools, integrations, or communications (collectively, the “Services”).
By accessing our website or using our Services, you agree to these Terms. If you do not agree, please do not use our website or Services.
1. Eligibility
You must be at least 18 years old and able to form a legally binding contract to use our Services. By using the Services, you represent and warrant that you meet these requirements.
2. Services Provided
Valley Fulfillment provides third-party logistics, warehousing, pick-and-pack, and shipping services for e-commerce businesses.
The specific terms of our fulfillment services, including pricing, timelines, and performance expectations, will be outlined in a separate Service Agreement or Statement of Work between Valley Fulfillment and each client. These Terms govern general website usage and interactions.
3. Use of Website
You agree not to:
- Use the website for unlawful purposes or in violation of applicable laws
- Interfere with the website’s functionality or security
- Attempt to gain unauthorized access to our systems or data
- Use the website to transmit spam, malware, or other harmful content
4. Client Data & End-Customer Information
If you are a fulfillment client, you may provide us with your customers’ personal information (e.g., names, addresses, order details). You represent and warrant that you have all necessary rights and legal bases to provide this data to us and authorize us to use it solely for performing the contracted Services.
5. Payment & Fees
All fees for our Services are set forth in your separate Service Agreement. Payments must be made according to agreed-upon terms. Late payments may result in suspension of Services or additional charges.
6. Shipping & Delivery
We will make commercially reasonable efforts to meet delivery schedules but do not guarantee shipping times, as they may be affected by carrier delays, customs, or other factors outside our control.
7. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, or consequential damages, including lost profits, arising from your use of our Services or website.
- Our total liability for any claim arising out of or relating to the Services will not exceed the total amount paid to us for the Services giving rise to the claim in the 3 months prior to the event.
- We are not responsible for carrier errors, lost packages, customs delays, or force majeure events.
8. Intellectual Property
All website content, including text, graphics, logos, and software, is the property of Valley Fulfillment or its licensors and is protected by applicable intellectual property laws. You may not use our content without written permission.
9. Third-Party Links & Services
Our website may contain links to third-party sites or integrations. We are not responsible for the content, policies, or practices of these third parties.
10. Disclaimer of Warranties
Our website and Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
11. Indemnification
You agree to indemnify, defend, and hold harmless Valley Fulfillment, its officers, employees, and affiliates from and against any claims, damages, liabilities, and expenses arising from:
- Your use of our Services or website
- Your violation of these Terms
- Your violation of any third-party rights
12. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of Arizona, USA, without regard to conflict of law principles. You agree that any legal action arising under these Terms will be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to their jurisdiction.
13. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of the updated Terms.
14. Contact Us
If you have questions about these Terms, please contact us at:
Valley Fulfillment
📧 media@valleyfulfillment.com